Post Wed Jun 01, 2011 3:09 pm

My game result is incorrect, what can I do?

The most common report for this is when one player runs out of time and the other does not have enough material to checkmate; you will then see that the game is drawn due to insufficient material; this is a FIDE rule that we follow: to win a game you need to BOTH have enough time to move AND have enough material to checkmate, or else the game is declared a draw. (Please see http://www.fide.com/fide/handbook?id=124&view=article article 6.10 for the actual rule).

If this does not apply, please send the game to us:
1. Click on your avatar, then "My Games";
2. Click into the game with the incorrect result;
3. Click on the Send Game to a Friend button;
4. Add [email protected] as the email address to send to;
5. Describe what happened, including move number(s) in the message section;
6. Click on Send.

We will review the game and contact you if we need any additional information.

Feel free to post any comments or suggestions in this thread. All content will be monitored by the Community and Moderators.

Thanks,
-Sean
Massive gamer with over 300+ games in my Steam account - Ferrari F1 Fanatic - Biased F1 Blogger - Metalhead. **Please do not PM me - use our Support email instead**. Follow me on Twitter. Add me on Facebook.