FAQ

Can't play games after login on Win 7 64 bit

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wok64

Pawn

Posts: 4

Joined: Sat Apr 30, 2011 9:28 pm

Post Sat Aug 13, 2011 11:59 am

Can't play games after login on Win 7 64 bit

This is what happens to me on my Windows 7 64 bit environment:
When I log in everything is proceeding smoothly until the "today´s deal" banner appears. When I close it I just get a blank screen and nothing happens. I tried with several browsers both 64 bit and 32 bit.

Everything is working fine on my Win XP. Are there known issues with Win 7? Is there somewhere a list of supported browsers?

Thank you in advance for your help
Wolfgang
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Sansen

Site Admin

Posts: 1473

Joined: Mon Jan 24, 2011 12:56 am

Post Sat Aug 13, 2011 1:25 pm

Re: Can't play games after login on Win 7 64 bit

Hi,

Try not to close the deal, just click on cube cafe or something, it will automatically close.
I sometimes drift over this way,, but not very often
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wok64

Pawn

Posts: 4

Joined: Sat Apr 30, 2011 9:28 pm

Post Sat Aug 13, 2011 8:02 pm

Re: Can't play games after login on Win 7 64 bit

Hi,

my problem is there is nothing left to click at. The "today´s deal" already appears in front of a blank dark grey background. If I click on the background "today´s deal" in fact disappears, leaving me with just the same blank background as if I close the deal.

Wolfgang
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Sean

Site Admin

Posts: 424

Joined: Fri Nov 12, 2010 2:42 pm

Location: Cape Town, South Africa

Post Sat Aug 13, 2011 10:16 pm

Re: Can't play games after login on Win 7 64 bit

Few things you can try:

Disconnect your router/modem for 5 minutes (remove the power as well as the telephone line cable) and connect them up again.
Also worth checking that you have the latest updates from Microsoft for Windows, and that you have the latest Adobe Flash running.
If this is happening across all browsers - I would suggest trying a different PC (with Windows 7 installed) at a family member who friends' house and see if the same occurs.
Lastly, you may want to try another username.

Let us know.

Thanks,
Sean
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wok64

Pawn

Posts: 4

Joined: Sat Apr 30, 2011 9:28 pm

Post Sun Aug 14, 2011 8:49 am

Re: Can't play games after login on Win 7 64 bit

Hi,

thank you for the tips. I can exclude the router/modem, and problems with the account, since everything works well when loging in from Win XP via the same router / modem.

I´ll check next week on another Win 7 PC
<<

wok64

Pawn

Posts: 4

Joined: Sat Apr 30, 2011 9:28 pm

Post Sun Aug 14, 2011 11:44 am

Re: Can't play games after login on Win 7 64 bit

Hi, I solved it. It was a flash player setting. Chesscube site was not allowed to save data on my computer.
After allowing 100 kB it worked. It looks like Chesscube is saving the background (or some settings) on the users computer.

Best regards,
Wolfgang

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