FAQ

Contacting chess support

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marlon13

Pawn

Posts: 1

Joined: Thu Feb 17, 2011 7:18 am

Post Fri Aug 19, 2011 4:21 am

Contacting chess support

Hi, I lodged a complaint regarding player dlsmith3 time cheating and received an automated response with instruction how to proceed. When I tried to email the game to chess support team, I was unable to send the email and instead had a message that the email address contains invalid characters. The address, however was copied from the auto replay message and also typed in manually, to no avail. What am I supposed to do?
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rooshang

User avatar

Pawn

Posts: 6

Joined: Fri Jul 01, 2011 6:34 am

Post Fri Aug 19, 2011 4:48 am

Re: Contacting chess support

Try sending game and complain here [email protected]
What you think for me!
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xabichess

User avatar

Rook

Posts: 323

Joined: Fri Feb 04, 2011 1:50 am

Post Fri Aug 19, 2011 1:13 pm

Re: Contacting chess support

Good afternoon,

I am afraid that it may not be time cheat by your oponent but something to do with lag or with the package lose. You can send your game to [email protected] .

You can take a look at, viewtopic.php?f=13&t=2375 to see oponent lag, viewtopic.php?f=12&t=35 for lag compensation, viewtopic.php?f=13&t=844 for same kind of problem about oponent lag and viewtopic.php?f=13&t=2359 for package losing issues.

Regards Xabier.
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prideofandhra

Knight

Posts: 85

Joined: Sat May 14, 2011 4:56 pm

Post Thu Aug 25, 2011 3:27 pm

Re: Contacting chess support

go to game history and check the game and if u find time is increasing (will be shown) then ur complaint is genuine(some chance),,otherwise it is due to lag(means ur opponent is moving fast but some time is taking to be recieved and clock will run and after that time will be adjusted due to lag),,,,or he has the abolity to premove and may be u dont have it,,,plz dont abuse the ppl without any proper idea
regards
pride ;)

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