There is a rare bug which involves your opponent's move being lost in transmission. Then you think that his time is running out but the server is waiting for your move, and you "lose" for not moving. We are aware of this bug and working on fixing it. We apologize for any inconvenience caused by this problem.
We have seen at least 8 different variations of this bug. As we deploy a fix for one, it creates another. We will however find an overall solution for this soon.
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