FAQ

Un-official server down thread

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ibark

Pawn

Posts: 13

Joined: Sat Jun 23, 2012 4:58 pm

Post Thu Sep 06, 2012 10:51 pm

Un-official server down thread

Well, seeing as CC haven't made any offical announcement regarding the recent down time I thought maybe this would be a good thread for people to ask questions and get them answered.

Personally, as a paying customer, the very least I expect is an explanation why the site has been virtually useless for the majority of the community for the last week.

I am fully behind supporting CC through this tough patch but guys, get your act together and give your community some info.

/ibark
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jtixs

Pawn

Posts: 1

Joined: Tue Sep 04, 2012 1:55 pm

Post Thu Sep 06, 2012 11:28 pm

Re: Un-official server down thread

I'm not sure if this is the case but I believe they made an announcement regarding the server host and that they would be transitioning to a new host in a couple of months. The current problem is probably related to this
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ndracks

Pawn

Posts: 2

Joined: Thu May 24, 2012 3:01 pm

Post Fri Sep 07, 2012 2:27 am

Re: Un-official server down thread

I second that.

Bump. :doh:
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whitetyson

Queen

Posts: 538

Joined: Fri May 11, 2012 10:54 am

Post Fri Sep 07, 2012 10:01 am

Re: Un-official server down thread

ibark wrote:Well, seeing as CC haven't made any offical announcement regarding the recent down time I thought maybe this would be a good thread for people to ask questions and get them answered.

Personally, as a paying customer, the very least I expect is an explanation why the site has been virtually useless for the majority of the community for the last week.

I am fully behind supporting CC through this tough patch but guys, get your act together and give your community some info.

/ibark


as far as i know,one of the servers in germany broke down on sunday,,these things do happen,the developers are also working on fixing this downtime as we speek,kind regards mikey
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villip1

Pawn

Posts: 1

Joined: Sun Jul 31, 2011 6:09 pm

Post Fri Sep 07, 2012 11:07 am

Re: Un-official server down thread

ibark wrote:Well, seeing as CC haven't made any offical announcement regarding the recent down time I thought maybe this would be a good thread for people to ask questions and get them answered.

Personally, as a paying customer, the very least I expect is an explanation why the site has been virtually useless for the majority of the community for the last week.

I am fully behind supporting CC through this tough patch but guys, get your act together and give your community some info.

/ibark
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ibark

Pawn

Posts: 13

Joined: Sat Jun 23, 2012 4:58 pm

Post Fri Sep 07, 2012 5:41 pm

Re: Un-official server down thread

We're aware of the issues with ChessCube at the moment. We are working with our server hosts to fully restore ChessCube ASAP.
Be sure to visit the ChessCube Fan Page on Facebook for updates. Thanks for your understanding and patience.


gg!
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ibark

Pawn

Posts: 13

Joined: Sat Jun 23, 2012 4:58 pm

Post Sun Sep 09, 2012 12:40 pm

Re: Un-official server down thread

If you are a VIP user (either by XP level or purchase), we will extend your VIP membership by 1-2 weeks once the server issues have been resolved. Please request an extension here:

http://bit.ly/vipextend

https://docs.google.com/a/chesscube.com/spreadsheet/viewform?formkey=dFdIOGFWVFEtZ3NKWllOaDRkdnRqSEE6MQ#gid=0

CC's facebook blog posted an offering of 500 cubits available on request, visit:

http://bit.ly/AolW1x

https://docs.google.com/a/chesscube.com/spreadsheet/viewform?formkey=dG90T0x1NngtMVYxOGlJNGJPOG5PS3c6MQ#gid=0


If this is indeed correct then I think this is an extremely generous offer and some good customer service.

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