FAQ

Incorrect Cubits Awarded (Or not being awarded)

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Sean

Site Admin

Posts: 426

Joined: Fri Nov 12, 2010 2:42 pm

Location: Cape Town, South Africa

Post Wed Jun 01, 2011 2:42 pm

Incorrect Cubits Awarded (Or not being awarded)

When a user reports incorrect Cubits awarded, usual explanations for Cubit problems are:

Cubit Update lag:
At times, the site takes a while to award the correct Cubits based on the outcome of the game. We are working to improve the time taken on Cubits being awarded correctly.

Alternatively, you may have found a bug. Please send us the game:
1. Click on your avatar, then "My Games";
2. Navigate to the game with the rating problem;
3. Click on "PGN" on the far right;
4. Click on "Copy to Clipboard";
5. Paste the PGN into an email, and send it to us.

Remember to be sure to double check the game invite screen or the dot color when playing games. You may have accepted a 2000 Cubit wager game without realizing it, and then wonder where your Cubits have gone :).

Feel free to post any Cubits bugs, comments or suggestions in this thread. All content will be monitored by the Community and Moderators.

Thanks,
-Sean
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saikiran1651

Bishop

Posts: 107

Joined: Mon Mar 19, 2012 4:15 pm

Post Mon Jun 24, 2013 4:52 pm

Re: Incorrect Cubits Awarded (Or not being awarded)

:clap:
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konstantino07

Bishop

Posts: 103

Joined: Sat Apr 06, 2013 8:08 pm

Post Sun Jun 30, 2013 2:48 pm

Re: Incorrect Cubits Awarded (Or not being awarded)

saikiran1651 wrote::clap:

happily, i didt have this prob yet =d =d
ready to join chesscube? just click her and get rewarded! http://www.chesscube.com/register/?refe ... stantino07
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ritwik_11

Pawn

Posts: 2

Joined: Mon Aug 12, 2013 1:49 pm

Post Tue Aug 27, 2013 1:46 pm

Re: Incorrect Cubits Awarded (Or not being awarded)

thanks =D

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