FAQ

Contacting chess support

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marlon13

Pawn

Posts: 1

Joined: Thu Feb 17, 2011 7:18 am

Post Fri Aug 19, 2011 4:21 am

Contacting chess support

Hi, I lodged a complaint regarding player dlsmith3 time cheating and received an automated response with instruction how to proceed. When I tried to email the game to chess support team, I was unable to send the email and instead had a message that the email address contains invalid characters. The address, however was copied from the auto replay message and also typed in manually, to no avail. What am I supposed to do?
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xabichess

User avatar

Rook

Posts: 322

Joined: Fri Feb 04, 2011 1:50 am

Post Fri Aug 19, 2011 1:13 pm

Re: Contacting chess support

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prideofandhra

Knight

Posts: 85

Joined: Sat May 14, 2011 4:56 pm

Post Thu Aug 25, 2011 3:27 pm

Re: Contacting chess support

go to game history and check the game and if u find time is increasing (will be shown) then ur complaint is genuine(some chance),,otherwise it is due to lag(means ur opponent is moving fast but some time is taking to be recieved and clock will run and after that time will be adjusted due to lag),,,,or he has the abolity to premove and may be u dont have it,,,plz dont abuse the ppl without any proper idea
regards
pride ;)

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